Telephone operators and agents expect fluid software that can be used seamlessly to make calls and retrieve customer details. At the same time, your company’s individual campaigns need to be carried out and evaluated. Dialfire has become the call center tool par excellence for many companies. Since April 1, 2023, the cooperation with Dialfire has been further intensified and from now on, distributed and assigned leads from Leveto can be transmitted to Dialfire via lead status and called from there. If the prospective customer is “reached”, the agent can schedule or “update” the lead at the touch of a button in Leveto. Of course, the qualification forms can also be filled out directly in Dialfire and are then transferred to Leveto after completion.
LEVETO and Dialfire talk to each other
One of our customers needed a connection to their call center. That was Dialfire. So we created the API for him and made his employees’ day-to-day work much easier.
Dialfire is a browser-based call center with an intuitive user interface, powerful predictive dialer and inbound call blending to support small ad-hoc campaigns as well as multi-level campaigns with millions of contacts.
As one of the leading call center providers, Dialfire is a competent partner for all companies that handle large volumes of telephone calls on a daily basis.
The company is based in Dresden and offers its users a wide range of options for making customer calls.
Customizable agent masks, an unlimited number of data fields, your own phone numbers, integration into existing telephone systems and much more. Above all, you benefit from time savings, as Dialfire has paved the way to harmonize your campaigns with your way of working. In addition, you have a wide range of real-time analyses at your disposal.
LEVETO is proud to have created an API connection to such a pioneer and to be able to offer our customers another communication interface for CRM systems that can be easily activated.
